Return and Refund Policy

Last Updated: January 2025

Thank you for shopping with Lightzart! We are committed to providing you with high-quality lighting products and ensuring a seamless shopping experience. Please carefully review our Return and Refund Policy before completing your purchase.

1. No Return or Refund Policy

At Lightzart, we do not offer returns or refunds for products purchased online. Once an order is placed and confirmed, it cannot be canceled or refunded. We encourage you to review your order carefully before completing your purchase to ensure it meets your requirements.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team within 48 hours of receiving the item. We will assess the issue and, if confirmed, offer a replacement or repair at no additional cost to you. We will cover the shipping charges for sending the replacement item to you. Please ensure you provide clear photos of the damage or defect, along with your order number, to help us process your request efficiently.

3. Incorrect Product Delivered

If you receive an incorrect item, please notify us within 48 hours of receiving your order. We will arrange for the correct product to be sent to you at no additional charge, and we will also cover the cost of shipping the correct item. The incorrect product will be collected from you. Please provide details of the incorrect item received and your order number to facilitate a quick resolution.

4. Exchange Policy

Currently, Lightzart does not offer exchanges for products purchased online. However, if you receive a damaged or defective item, we may offer a replacement based on the assessment of the product condition.

5. Shipping Charges

All replacement or repair items will be shipped to you free of charge. However, original shipping fees are non-refundable, even in cases where a replacement or repair is offered.

6. How to Contact Us

If you have any questions or concerns about your order, or if you need assistance with a defective or damaged item, please contact our customer service team:

• Email: lightzartoffice@gmail.com
• Phone: +91 94433 53704

We are here to help you and ensure that your shopping experience with Lightzart is as smooth and satisfactory as possible.